Project name

Terms & Conditions


In these terms and conditions, unless the context otherwise requires:

1) DEFINITIONS

  • Participant means a Salon Owner from a hairdressing salon who is registered in the Program
  • Program or Promotion means the Wella RED Unlimited Rewards Program
  • Promoter means Wella Australia Pty Limited
  • Salon Owner means the owner of a hairdressing salon
  • Points means RED Unlimited reward points in the Program awarded to a Participant.
  • Program Website means the website located at URL www.wellaredunlimited.com

2) ACCEPTANCE OF TERMS AND CONDITIONS

  • The information contained on the Program Website and this schedule form part of these terms and conditions
  • Registration in the Program means automatic acceptance of the terms and conditions outlined in this schedule.

3) ELIGIBLE PARTICIPANTS

  • Membership to the Program is FREE and open to all salon owners who have been invited into the RED program.
  • Participants must be over the age of eighteen (18) years.

4) PROGRAM PERIOD

  • The Program will commence on 01/07/2024
  • The Program will conclude on 30/06/2025

5) SUSPENSION, CANCELLATION OR VARIATION OF THE PROGRAM AND PARTICIPANT PARTICIPATION

The Promoter may terminate a Participants ability to participate in the Program without notice for any reason including, without limitation if the Participant:

  • Fails to comply with these Program Terms and Conditions
  • Abuses any privilege accorded to the Participant under the Program
  • Does not earn points for the duration of the program or passes away
  • Supplies any misleading information or makes any misrepresentations to the Promoter or its Agents in connection with the Program
  • Ceases their employment or business with the registered salon
  • A Participant may terminate their participation in the Program at any time by giving written notice to the Promoter
  • The Promoter may discontinue the Program at any time at their discretion without prior notice. The Promoter will not be liable for the suspension or termination of the Program on any Program Account whatsoever including (without limitation) for any points balance in a Participants account at the time of suspension or termination

6) EARNING POINTS

  • Participants in the Program will be allocated points for the purchase of eligible Wella products
  • Points will not be awarded until payment for the product(s) has been received
  • Points accrued in the Program are not the property of the Participant and are non transferable to any other person, entity or participant
  • Adjustments will be made to the points accrued in the Program if there are any credits from returned goods or services or from billing disputes
  • Points accrued in the Program have no monetary value and cannot be converted to cash

7) POINTS EXPIRY

  • The Program Period will commence on 01/07/2024
  • Any individual found to have claimed or redeemed points that do not belong to them will have all points removed, their Program Account closed and legal action taken
  • Your points expire on 30/09/2025

8) REWARDS & REWARD REDEMPTION

  • The rewards available at any time are set out on the Program Website and can only be redeemed via the Program Website.
  • Rewards and products are subject to availability. The Promoter reserves the right to change the products, rewards and points required at any time. Reward point values are set by The Promoter and may not be altered.
  • The Promoter may, for any reason and in its sole and absolute discretion, substitute any reward for a reward which the Promoter determines to be of equal or approximately equal monetary value.
  • A Participant may only claim a reward if they have sufficient points at the time of the claim. Rewards will not be available until the Promoter validates all claim forms.
  • The Promoter reserves the right to declare any of the points null and void where the salons account fails to meet Wella Australia Pty Limited’s credit terms or trade criteria
  • While every effort will be made to process and deliver rewards within 28 days of the redemption taking place, some Christmas & end of financial year delays may be experienced
  • There will be limited reward deliveries between 15 December 2024 and 15 January 2025
  • No buy-in or part payment from Participants for rewards will be permitted
  • Any dispute concerning rewards received under the Program will be settled between the Participant and the merchant and/or supplier that supplied the reward. The Promoter and its agents will take no responsibility for resolving such disputes or for the dispute itself.
  • The Promoter and its Agents are not responsible for lost or stolen rewards, vouchers or tickets including during the course of delivery.
  • The Promoter and its Agents are not responsible if Participants cannot claim or redeem a reward for reasons beyond the Promoter or any of its Agents control including the failure of a reward supplier to honour its obligations for any reason. However, in these circumstances, where a Participants Points have not been redeemed, they may claim an alternative available reward.
  • Rewards and redeemed rewards are not exchangeable for other rewards, refundable, replaceable or transferable for cash or credit under any circumstances. Nor can redemptions be cancelled or changed once they have been made.
  • If the Participant is unable or unwilling for any reason to redeem or otherwise accept a Reward, that Participant will not receive the reward and such reward will be deemed forfeited without recourse to Wella Australia Pty Limited.
  • No cash payment will be given for any unused Points
  • The Promoter will have the final decision should any disputes over points, reward redemptions and awarding arise.

9) PRIVACY AND INFORMATION COLLECTION

  • Participants authorise the Promoter and its Agents to seek access to, collect and use information about them for the purposes of marketing, planning, development and administration of the Program

10) DISCLAIMERS

The Promoter and its Agents:

  • Make no express or implied warranty or representation in connection with the rewards (including with respect to type, quality, standard of fitness for any purpose).
  • Are not liable for any loss Participants suffer (including consequential loss) arising in connection with reward (including a failure to provide a reward, its loss, theft or destruction)
  • Are not liable for any loss Participants suffer (including consequential loss) in connection with The Promoter or its Agents negligence or their breaching a term, warranty or condition in relation to the program
  • Where the Promoter and its Agents are liable for a breach of these Terms and Conditions, then their liability will exclude an indirect or consequential loss a Participant may suffer. The Promoter and its Agents liability is limited to:
  • Where the reward constitutes goods, replacement or repair of the goods or payment of the cost of replacing or repairing the goods
  • Where the reward constitutes a service, supplying the service again or payment of the cost of having the service supplied again
  • Rewards may only be returned if damaged during delivery or faulty. If a reward is covered by a manufacturers warranty and requires service, a Participant must contact the manufacturer named in the warranty information
  • The Promoter and its Agents failure to enforce a term of these terms and conditions does not mean a waiver of them

11) CHANGES TO THESE TERMS AND CONDITION

The Promoter may change these terms and conditions at any time. Participants agree that they are bound by any change when they first register into the Program. Changes may include (but not be limited) to:

  • The rewards available
  • The way Participants earn points
  • The way Participants can redeem points
  • The number of Points required to obtain a reward
  • The number of Points awarded and Point conversion rates

12) GENERAL

Participants are solely responsible for any government tax, duty or other charge imposed by law in respect of the Program, the Participants participation in the Program, any Points acquired or redeemed or any other transaction within the Program.

All questions or disputes regarding eligibility for the Program or the eligibility of Points for accrual or redemption of rewards will be resolved by the Promoter at its sole discretion. Any such questions or disputes must be brought to the Promoters attention and resolved within 6 months.

13) FINAL DECISION

In the event of a dispute of any kind regarding the Program or these terms and conditions, Wella Australia Pty Limited will be the sole and final arbitrator. Its decision will be final and no correspondence will be entered into

14) WAIVER

Waiver of any provision of, or right under, these terms and conditions:

a. must be in writing signed by the party entitled to the benefit of that provision or right; and

b. is effective only to the extent set out in any written waiver

15) SEVERABILITY

Part or all of any provisions of these terms and conditions that is illegal or unenforceable may be severed from these terms and conditions and the remaining provisions of these terms and conditions continue in force

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